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Privacy Policy

Privacy Policy 1cuci – Malaysia Member Personal Data Protection

Your privacy is our priority. This document clearly explains how 1cuci collects, uses, stores and protects your personal information — with no confusing language or hidden conditions.

Updated: January 2026  |  Version 2.4

Table of Contents

  1. Introduction & Scope
  2. Data We Collect
  3. How We Use Your Data
  4. Information Sharing
  5. Security & Encryption
  6. Cookies & Tracking Technologies
  7. Data Retention & Deletion
  8. Your Privacy Rights
  9. Privacy Policy Changes
  10. Contact Us
Important Note: By registering or using the 1cuci platform, you confirm that you have read and agreed to this privacy policy. Please read the entire document carefully, especially the sections relating to your rights as a user.

1Introduction & Scope

1cuci (1cuci.win) takes our responsibility to protect the privacy and personal data of every member seriously. This Privacy Policy is established to explain our practices regarding the collection, use, disclosure and protection of your personal information.

This policy applies to all information you provide to us directly during registration, while using the platform, when contacting our support team, or indirectly through your use of our website and mobile application.

As a platform serving users in Malaysia, we adhere to responsible data protection principles and consistently strive to ensure your information is handled in the safest and most transparent manner possible.

2Data We Collect

1cuci collects personal information through several channels. The following are the main categories of data we collect and their purposes:

Data Categories Examples of Information Purpose of Collection
Identity Data Full name, IC number, date of birth, identity card image Identity verification (KYC) and fraud prevention
Contact Data Email address, phone number, residential address Account communications, promotional notifications and support
Financial Data Bank account number, bank name, transaction records Deposit processing, withdrawals and financial audits
Usage Data Game records, betting history, game preferences Experience personalization and platform analytics
Technical Data IP address, device type, browser, operating system Account security, fraud detection, technical diagnostics
Data Minimization Principle: 1cuci only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant personal information beyond what is required to operate our platform.

3How We Use Your Data

The information you provide to 1cuci is used for the following legitimate and transparent purposes:

  • Account management: Registration, verification, password recovery and updating your account details.
  • Transaction processing: To verify and process your deposits and withdrawals efficiently and securely.
  • Platform security: To detect and prevent fraud, money laundering and unauthorized access to your account.
  • Legal compliance: To fulfil legal obligations related to identity verification, reporting and audits as required by the relevant authorities.
  • Customer support: To better understand and resolve your enquiries, complaints or support requests more effectively.
  • Experience personalization: To personalize game recommendations, promotions and platform content based on your preferences — with your consent.
  • Marketing communications: To send you information about new promotions, bonuses and platform updates — you can unsubscribe at any time.

4Information Sharing

1cuci does not sell, rent or trade your personal data with any third party for commercial purposes. However, there are limited situations where we may need to share your information:

  • Service providers: Technical partners who help us operate the platform, including payment gateway providers, game providers and cloud computing services — all bound by strict confidentiality agreements.
  • Legal obligations: We may be required to disclose your information if mandated by a court order, law enforcement investigation or other legal obligation.
  • Fraud prevention: In cases of suspected fraud or illegal activity, we reserve the right to share relevant information with the appropriate authorities.
  • With your consent: In any other situation not described above, we will request your explicit consent beforehand.
We Will Never: Sell your data to advertisers, share your financial information with unrelated parties, or disclose your personal details without a valid and reasonable basis.

5Security & Encryption

Protecting your data is a responsibility we take very seriously. The 1cuci security infrastructure is built in multiple layers to keep your information safe at all times:

  • 256-bit SSL encryption: All data transmitted between your device and 1cuci's servers is protected with banking-grade SSL encryption.
  • Two-factor authentication (2FA): An extra layer of security you can enable to protect your account from unauthorized access.
  • Hashed password storage: Your password is never stored in plain text. We use a one-way hashing algorithm that cannot be reversed.
  • Continuous security monitoring: Our automated monitoring system operates 24 hours a day to detect and respond to any security threats.
  • Regular security audits: The 1cuci platform undergoes periodic penetration testing and security audits by independent parties to identify and remediate potential vulnerabilities.

6Cookies & Tracking Technologies

1cuci uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management and security. Cannot be disabled.
  • Performance Cookies: To collect data on how you use the platform to help us improve speed and usability.
  • Preference Cookies: To save your personal settings such as language, theme and display preferences for a smoother repeat experience.
  • Marketing Cookies: Used to display relevant promotions. You may disable this through your account settings.

You may manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 1cuci platform.

7Data Retention & Deletion

1cuci retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law.

  • Active account data is retained for the duration your account remains active, plus the minimum period required by law.
  • Financial transaction records are retained for a minimum of 7 years for audit purposes and compliance with anti-money laundering laws.
  • After an account is closed, personal data that is no longer required for legitimate purposes will be deleted or anonymized within 90 days.
  • Data related to ongoing investigations or unresolved legal claims will be retained until the matter is fully resolved.

8Your Privacy Rights

As a 1cuci member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

You have the right to request a copy of all personal data we hold about you.

Right to Rectification

You may request that we correct any inaccurate or incomplete data.

Right to Erasure

You may request deletion of your data under certain circumstances permitted by law.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a structured, portable format.

Right to Restrict Processing

You may request that we restrict how we use your data in certain situations.

To exercise any of the above rights, contact the 1cuci support team via live chat on the platform. We will process your request within 30 business days.

9Privacy Policy Changes

1cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements.

  • The effective date of any amendment will be clearly stated at the top of this document.
  • For significant changes, we will send a notification to your registered email at least 7 days before the changes take effect.
  • Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

10Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the 1cuci Privacy Officer:

Privacy Email: [email protected]
Live Chat: Available 24/7 on the platform

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data access or deletion, the maximum period is 30 business days.

Our Privacy Commitment

Six Pillars 1cuci Data Protection

This is not merely a promise – it is an active practice we carry out every day to protect the privacy of every 1cuci member.

Bank-Grade Encryption

All data transmitted between your device and our servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions.

Strict Data Minimization

We only collect information that is strictly necessary. No excessive data, no irrelevant collection – every data point has a clear and justified purpose.

No Data Sales to Third Parties

Your data is not a commodity. 1cuci has never and will never sell, rent or trade your personal information with advertisers or any other party for profit.

Independent Security Audit

The 1cuci platform undergoes regular security testing by independent firms. Any identified vulnerabilities are addressed promptly before they can impact users.

Full Control in Your Hands

You may access, correct or delete your data at any time. The privacy settings in your 1cuci account let you control what is shared and what is not.

Responsible Data Deletion

Once the data retention purpose has been fulfilled, we automatically delete or anonymise your information. Your data is not kept in our systems any longer than necessary.

Frequently Asked Questions

Questions about Privacy & Data

Yes, you have the full right to request a copy of your personal data held by 1cuci. This is known as a subject access request. To submit a request, contact our support team via live chat on the platform or email us at [email protected]. We will process your request and deliver the data in a readable format within 30 business days. Identity verification is required to ensure data is sent to the rightful owner.

1cuci may use your usage data to display relevant promotions and recommendations within our own platform. However, we do not share your data with third-party advertisers for targeted advertising outside our platform. You may opt out of marketing communications through your account settings or by contacting our support team.

After account closure, 1cuci will delete or anonymise your personal data that is no longer needed within 90 days. However, financial records and transaction data will be retained for a minimum of 7 years as required by anti-money laundering laws and applicable financial regulations. This data will not be used for any marketing or operational purposes after the account is closed.

Your financial information is protected through multiple layers of security. All financial data transfers use 256-bit SSL encryption. Full bank account numbers are not stored in readable form — only the last few digits are retained for verification purposes. All transactions are processed through PCI DSS-compliant certified payment gateways. The 1cuci security team monitors all transaction activity in real time to detect any suspicious patterns.

If you suspect your 1cuci account has been accessed without your authorisation, the immediate steps to take are: (1) Contact the 1cuci support team via live chat to temporarily freeze your account, (2) Change your password from a trusted device, (3) Enable two-factor authentication (2FA) if you have not already done so, (4) Review your login history and account activity, and (5) Report any unrecognised transactions to our support team. The 1cuci security team will investigate and take action within 24 hours.
Your Privacy, Our Priority

Play with Safe & Secure at 1cuci

Your data is protected. Our platform is secure. It is now time for you to enjoy the best entertainment experience with the growing 1cuci community.

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